Frequently Asked Questions
Everything you need to know about your world-class diving equipment.
How can I update the firmware on my Shearwater dive computer?
You can update your firmware using the Shearwater Cloud desktop or mobile app. Connect your device via Bluetooth and follow the on-screen prompts to ensure your computer has the latest features and safety enhancements.
What is the standard shipping timeframe for new orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary depending on customs and the destination country.
What is your return policy for dive computers and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, life-support equipment that has been submerged in water cannot be returned unless there is a confirmed manufacturing defect.
Do Shearwater products come with a warranty?
Yes, all Shearwater dive computers come with a 2-year worldwide warranty. This warranty covers defects in materials and workmanship and is valid regardless of where the unit was purchased.
How often should I have my Shearwater device serviced?
We recommend an inspection by an authorized service center every two years. However, users should regularly check O-rings and battery compartments for debris or damage before every dive trip.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.